Exchanges / Returns

Product can be exchanged or returned within seven (7) days from the date of delivery of the Product or date of purchase. Product can be exchanged or returned provided that the Product is in its new and original condition. It must not be worn, washed, soiled, altered, tampered with or damaged due to negligence otherwise it will not be eligible for an exchange or return. Product must be in its original box/packaging in which it was delivered.

Please retain the original receipt / proof of purchase and all documentations and packaging to fulfill the exchange or return eligibility.

It must be noted that FSL Foods FZE (Chef Works Middle East) reserves the right to refuse the return or exchange of any products that do not meet the exchange and return eligibility criteria stated above.

Refunds and exchanges will be processed only in the country of purchase and in the original payment mode.

In the case of a manufacturing defect that are under warranty, we will change the item.

Products with a defect may be repaired, returned, or exchanged if the defect is not caused by misuse or failure to follow due care instructions. These items must be accompanied by the original receipt.

Which Items Are Not Eligible for Returns?
The following products are not eligible for returns, exchange, or refunds (unless faulty or not matching their description):

• Products that have exceeded the timeframe policy days since delivery.
• Products that are not in their original condition or there are missing any parts and attachments that originally came with the Products.
• Products that have been opened or unsealed (unless necessary to inspect).
• Products without original packaging or labels.
• Products that have been used or damaged or are not in the original condition in which they were delivered.
• Products requested to be returned more than 7 days from the date of delivery.
• Products that have been damaged due to misuse or show signs of wear and tear despite still being within the warranty period.
• Customized / special orders.

 

Your refund subject to fulfilment of the above terms, will be processed via the following methods:

• Credit Card & Debit Card Payments are refunded back to the card used in the purchase.
• Cash Payments for UAE customers are refunded back to the original payment method.
• Customer Care: Call (+9714 8131 576) or email: sales@fslfoods.com