Customer Service

CUSTOMER SERVICE

Showroom Hours:  

Monday – Friday, 9:00am – 5:00pm

Saturday, 9:00am – 12:00pm

Note: Showroom hours are listed for viewing Chef Works products only. Chef Works cannot fulfill any retail purchases if you choose to visit our showroom. If after viewing our products you decide you would like to place an order with us, we will gladly take your request and fulfill your order within our standard fulfillment time frames.

Ordering Options

All orders, unless specified, will ship within UAE and can take up to 3-5 additional business days.

Payment Options

  • We accept MasterCard, Visa and Cash on Delivery (COD). For International Orders, COD does not apply.
  • The minimum order is AED 300.

Embroidery & Special Orders

  • Click here to view embroidery styles
  • Your logo can be embroidered on any garment. We prefer that you email your artwork in a JPEG format, along with your Pantone/PMS/Madeira colors (if applicable), to sales@fslfoods.com. Your logo will remain on file for your future orders.
  • Please allow 5-7 business days, for delivery on all embroidered and special orders.
  • Embroidered/special orders are non-returnable.

Sizing and Measurements

  • Click here to view our sizing chart
  • These measurements do not refer to the actual measurements of the garments. The garment will be larger than the body measurements in order to provide for comfortable movement.
  • To get the best fit, stand straight and relax.
  • Chest: Measure from the fullest part of the chest/bust with your arms down.
  • Waist: Measure around your natural waistline above the hips.
  • Hips: Measure around the fullest part of the hips.
  • Inseam: Measure from the base of the crotch to the bottom end of your pants. Or select a pair of pants that fits you well and measure along the inside leg seam from the crotch to the bottom of the hem.

Middle East Orders

  • For orders outside of UAE, freight and custom duties will be payable by the customer
  • Chef Works can currently be found in over 45 countries around the world. Click here for local contact information. If there is no official Chef Works distributor in your area, please order online through this website.
  • Chef Works is not responsible, in any way, for any import duties or charges at the destination country.
  • Any questions or requests regarding country of origin certificates and duties should be presented to Chef Works before shipment is made. As shipments are often sent out the same day that the order is received, international customers are advised to present their questions as close as possible to placing the order. 

Back Orders

Chef Works carries large inventories in stock; however, occasionally a shortage will occur. It is our policy to fill back orders as soon as the merchandise is available, unless otherwise specified.

Additional Notes:

  • If you purchased your items from one of our trusted distributors, please contact them directly for your return.
  • We are unable to accept returns directly if the items were purchased from a third party.

You may download a copy of our Return Policy.

Pricing

All prices are subject to change without notice.

Product Display

While we have made every effort to display the colors of our products as accurately as possible, the actual colors you see will depend on your monitor, and we cannot guarantee that your monitor’s display of any color will be accurate.

Limitation of Liability

Chef Works makes no representation or warranties express or implied, to customers concerning items purchased, including without limitation, any warranties FSL FOODS FZE (CHEF WORKS MEA) regarding merchantability or fitness for a particular purpose or use. The total value of any liability of Chef Works in any cause of action shall be strictly limited to the aggregate dirham amount paid by the customer to Chef Works for the purchase under the particular invoice. In no event, we shall be responsible for any direct, indirect, special, incidental or consequential losses or damages concerning the items purchased.

Jurisdiction & Law

Any legal action concerning a customer order or item shall be brought in the state courts located in Dubai, UAE and shall be governed by the laws of the UAE.

Trademarks

Chef Works® and Uniform Works® are registered trademarks of Chef Works, Inc. The Next Generation of Cool™, Cool Vent™, The Professional Series Pant™, The Better Built Baggy™, UltraLux™, For the Working Chef™, 48 Hour Apron™ and Own the Kitchen™ are trademarks and service marks of Chef Works, Inc.