Customer Service

Hours

Call Center Hours:  Saturday – Thursday, 8:00am – 5:00pm;

Showroom Hours:  Saturday – Thursday, 8:00am – 5:00pm;

Note: Showroom hours are listed for viewing Chef Works products only. Chef Works cannot fulfill any retail purchases if you choose to visit our showroom. If after viewing our products you decide you would like to place an order with us, we will gladly take your request and fulfill your order within our standard fulfillment time frames.

Ordering Options

All orders, unless specified, will ship out via UPS ground and can take up to 7 additional business days to receive after fulfillment.

Upgraded shipping options are available.*

*Please note that selecting upgraded shipping will only speed the transit time and will not affect the fulfillment times listed above.

Payment Options

  • We accept MasterCard, Visa and American Express.
  • Invoices shall be payable at the time of service net 30 days. Finances charges of 1.5% per month will be applied to any outstanding (overdue) balance.
  • No minimum order, except where specified.
  • California Sales Tax applicable to California residents/businesses.
  • A $15.00 service charge shall apply for any returned check.

Embroidery & Special Orders

  • Click here to view embroidery styles.
  • Your logo can be embroidered on any garment. We prefer that you email your artwork in a JPEG format, along with your Pantone/PMS/Madeira colors (if applicable), to sales@fslfoods.com. Your logo will remain on file for your future orders.
  • There is a one-time digitizing setup fee: $75.00. (Additional charges may be incurred if you make changes or adjustments to the logo that requires re-digitizing. Please call for more details.)
  • For every logo we digitize, we can send you a sample sewout or an electronic digital sewout at no cost to you. This is provided for your approval prior to embroidering your garment.
  • Each standard size logo is $7.50 (Logo prices vary depending on stitch count.)
  • The cost for one line of embroidery is $4.00.
  • You can embroider up to three lines of text on most garments. There are six font styles available to choose from and an array of colors.
  • Give your coat an international flair or show your state pride with embroidered flags.
  • The price for one embroidered flag is $8.50 (Call for our list of available countries and states.)
  • Please allow 5-7 business days, plus shipping time, for delivery on all embroidered and special orders.
  • Embroidered/special orders are non-returnable.

Sizing and Measurements

  • Click here to view our sizing chart.
  • These measurements do not refer to the actual measurements of the garments. The garment will be larger than the body measurements in order to provide for comfortable movement.
  • To get the best fit, stand straight and relax.
  • Chest: Measure from the fullest part of the chest/bust with your arms down.
  • Waist: Measure around your natural waistline above the hips.
  • Hips: Measure around the fullest part of the hips.
  • Inseam: Measure from the base of the crotch to the bottom end of your pants. Or select a pair of pants that fits you well and measure along the inside leg seam from the crotch to the bottom of the hem.

International Orders

  • For orders outside of UAE, freight and custom duties will be payable by the customer
  • Chef Works can currently be found in over 45 countries around the world. Click here for local contact information. If there is not an official Chef Works distributor in your area, please order online through this website.
  • Chef Works is not responsible, in any way, for any import duties or charges at the destination country.
  • Any questions or requests regarding country of origin certificates and duties should be presented to Chef Works before shipment is made. As shipments are often sent out the same day that the order is received, international customers are advised to present their questions as close as possible to placing the order.

Back Orders

Chef Works carries large inventories in stock; however, occasionally a shortage will occur. It is our policy to fill back orders as soon as the merchandise is available, unless otherwise specified.

Additional Notes:

  • Third party sales and shoes are always subject to a 15% restock fee.
  • If you purchased your items from one of our trusted distributors, please contact them directly for your return.
  • We are unable to accept returns directly if the items were purchased from a third party.

You may download a copy of our Return Policy here.

Pricing

All prices subject to change without notice.

Product Display

While we have made every effort to display the colors of our products as accurately as possible, the actual colors you see will depend on your monitor, and we cannot guarantee that your monitor’s display of any color will be accurate.

Limitation of Liability

CHEF WORKS MAKES NO REPRESENTATION OR WARRANTIES EXPRESS OR IMPLIED, TO CUSTOMERS CONCERNING ITEMS PURCHASED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE. THE TOTAL VALUE OF ANY LIABILITY OF CHEF WORKS IN ANY CAUSE OF ACTION SHALL BE STRICTLY LIMITED TO THE AGGREGATE DOLLAR AMOUNT PAID BY THE CUSTOMER TO CHEF WORKS. FOR THE PURCHASE UNDER THIS INVOICE. IN NO EVENT SHALL CHEF WORKS BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES CONCERNING THE ITEMS PURCHASED.

Jurisdiction & Law

Any legal action concerning a customer order or item shall be brought in the state courts located in San Diego County, California and shall be governed by the laws of the State, without regard to California conflicts of law rules.

Trademarks

Chef Works® and Uniform Works® are registered trademarks of Chef Works, Inc. The Next Generation of Cool™, Cool Vent™, The Professional Series Pant™, The Better Built Baggy™, UltraLux™, For the Working Chef™, 48 Hour Apron™ and Own the Kitchen™ are trademarks and service marks of Chef Works, Inc.